Because every item we produce is custom-printed, embroidered or decorated to your order, we can’t accept returns or exchanges for change of mind, incorrect sizes ordered, or approved designs.
If your order arrives defective, damaged, or different from the proof you approved, contact us within 7 days of receiving it with your order details and photos, and we’ll reprint the affected items or issue a refund.
This policy applies to all of the custom items we produce — screen printed, embroidered, DTF-printed, sublimated or otherwise decorated apparel, headwear and accessories made to your order.
Orders typically take 7-10 business days to be processed.
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gsteesllc@gmail.com.
We only replace items if they are defective, damaged, or produced incorrectly by us. Email gsteesllc@gmail.com to start an exchange.
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Contact us at gsteesllc@gmail.com for questions related to refunds and returns.
